The Contact Center Gurus

AI Readiness vs. AI Deployment: Why Getting the Order Wrong Costs Millions

Episode Summary

Most organizations buy AI and call it a day. But that's where the real work begins. In this episode, Darren Prine sits down with Wayne Butterfield, Founder of STX-AI, to unpack why AI initiatives fail after the purchase — and what it actually takes to get real value from your investment.

Episode Notes

Most organizations buy AI and call it a day. But that's exactly where the real work begins.

Darren Prine sits down with Wayne Butterfield, Founder of STX-AI, to unpack why so many AI initiatives fail — not because of the technology, but because of what happens after the purchase.

What you'll learn:

• Why procurement is the starting line, not the finish line
• What post-deployment scaffolding actually looks like
• How to treat AI as a capability, not just a technology
• Why customer experience design still gets the basics wrong

About Wayne Butterfield: Wayne is the Founder of STX-AI. For more than 15 years, he has helped organizations navigate AI, automation, and digital transformation — from early RPA deployments to today's agentic AI capabilities.

▶️ Watch on YouTube: https://youtu.be/rwTrwQ11Ubk

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