Andreas Knoefel: · Top50 Customer Success Influencer for the second year in a row · Inventor of the Customer Success Performance Index™, a benchmark which highlights how the best-in-class businesses achieve 28% higher NRR · Chief Customer Officer and CS strategy consultant from startups, to SMB’s and F100 enterprises · Math Ph.D. (don’t hold that against me) · Mountain biker, backpacker and hobby chef Sponsors: www.balto.com/guru www.supportlogic.com www.ozonetel.com www.cloudtechgurus.com
While the book(s) on Customer Success were already written years ago, embracing Customer Success is still a challenge for many CEO’s and CSL’s. In a sea of opinions, it is easy to follow those who tell you what you like to hear and call uncomfortable messages Fake News.
Follow the lead of the Usain Bolt’s and Tom Brady’s in Customer Success and learn a handful of strategies to achieve 28% higher Net Revenue retention.
#Balto #SupportLogic #Ozonetel #CloudTechGurus