The Contact Center Gurus

Why Customer Support is No Longer the Red-Headed Stepchild

Episode Summary

In this episode Emre Tekoglu, VP of Support with Zywave, and shares how the Customer Support World is Transforming Emre recently joined Zywave as their VP, Customer support from Salesforce, where he served as a senior support leader. Prior, he served in both support leadership, consulting and business analyst roles over his 18 year career history. He is an avid reader and learner and has been a guest lecturer at Universities nationally and internationally on various topics including leadership and support. He also published an e-book on support called “The Lost Art of Customer Support.” He is also an avid sports fan of soccer, NBA basketball and tennis, which he played at the collegiate level. Episode Sponsors www.supportlogic.io www.balto.ai/guru www.ozonetel.com www.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM

Episode Notes

Summary of what you will learn:

1. How to Transform your Support Team to becoming more Proactive and Engaged
2. What are some tools being used to Elevate your Support Team to the Next Level
3. Moving from a Cost Center to a Revenue Generating Center

You can reach Emre via Linkedin here: 

https://www.linkedin.com/in/emretekoglu/

Episode Sponsors

www.supportlogic.io

www.balto.ai/guru

www.ozonetel.com

www.cloudtechgurus.com 

#balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM