The Contact Center Gurus

Engaging Contract to Hire Staff in a Tough Contact Center Labor Market

Episode Summary

We discuss ways of engaging contract to hire staff in a touch contact center labor market. Managing Director of Customer Care for Best Western Hotels and Resorts. He has been in his current role for the past 6 years and with Best Western for 10 years. He has held a Contact Center leadership role for the past 22 years and have been in Contact Center sales/service for 28 years. Episode Sponsors: www.supportlogic.io www.balto.ai/guru www.ozonetel.com www.cloudtechgurus.com

Episode Notes

The Phoenix Contact Center market is highly saturated, and post pandemic, it’s like the Wild, Wild, West.  There are so many factors outside of our control, it can be disorienting.  What can you control and what are the best decisions under the circumstances?

• Recruiter orientation
• Wages and/or Incentives
• Surveys and feedback
• Communication and Connection
• Debate on when to convert
• Micro promotions

Episode Sponsors

www.supportlogic.io

www.balto.ai/guru

www.ozonetel.com

www.cloudtechgurus.com 

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