Vince Lynch is CEO of IV.AI and Owen McGrath, Head of US Sales discuss The AI Platform for quickly fixing hard business problems using Natural Language Processing. The IV.AI platform is used by industry leading companies including Netflix, Samsung, Disney, Walmart, Capital One, Estée Lauder, BT, and Toyota. Vince and Owen have worked in the AI space for ten years. Vince was host of the AI Review and writes about best practices, managing bias, and deploying ethical AI for TechCrunch, Inc, Entrepreneur, and Forbes. He previously worked with Rogers, Spotify, The Times of India, and Virgin. Episode Sponsors www.supportlogic.io www.balto.ai/guru www.ozonetel.com www.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM
Every contact center leader knows they need an AI strategy, but what exactly are the benefits? AI promises reduced costs, better efficiencies, and a deeper understanding of customer experience if implemented correctly. The question then becomes where to start? How can individuals look into their current contact center and identify which KPI’s they should focus on, how to select a vendor, and how to rally internal teams on this new strategy? Equally important, how do contact center leaders learn to identify what’s real and what’s just hype when it comes to AI, and how do they avoid the pitfalls of a botched AI strategy?
Join IV.AI CEO Vince Lynch and Owen McGrath, Head of US Sales, as they unpack the truths and hype surrounding AI in the contact center, and learn how you build on your current AI strategy to ensure long-term success.
Contact Info Below:
Vince@IV.ai | Owen@IV.ai
Episode Sponsors
www.supportlogic.io
www.balto.ai/guru
www.ozonetel.com
www.cloudtechgurus.com
#balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM