Paul currently leads the technical service department for his division at LG Electronics. He will discuss the value of Lean Operations in a contact center environment and how it can significantly improve operational efficiencies. Episode Sponsors: www.supportlogic.io www.balto.ai/guru www.ozonetel.com www.cloudtechgurus.com
Paul has a BS in Engineering from the United States Military Academy at West Point and an MBA in Finance from Boston University. Paul's work experience begins as a paratrooper and Infantry officer. After grad school he moved into corporate finance. From a finance role he transitioned into field service engineering operations where he built and operated such organizations.
After consulting for a while he yearned for a leadership role again and moved into customer service support and technical support where I have been for the last 15 years.
What you will learn today:
#balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM