Most AI projects fail long before the technology is even tested — because the knowledge behind them is weak. In this episode, Darren Prine sits down with Tyler Dixon, SVP of Sales at LivePro, to break down why modern knowledge management is becoming the backbone of customer experience and AI readiness. You’ll learn: Why nearly 90% of AI projects fail The truth about “garbage in → garbage out” How a single source of truth transforms every channel What Gen Z expects vs. traditional callers How knowledge impacts training time, accuracy, and customer satisfaction What leaders must fix before scaling AI The future of knowledge management in CX If your team is exploring AI, automation, or self-service, this conversation will help you build a strong foundation that delivers real results.
Guest: Tyler Dixon, SVP of Sales at LivePro
Host: Darren Prine — The Contact Center Gurus Podcast
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