The Contact Center Gurus

Stop Buying Chatbots, Start Deploying AI Agents

Episode Summary

Rebecca Clyde, Co-Founder and CEO of Botco.ai, joins Darren Prine to break down what AI in regulated healthcare environments actually looks like when it's built right, from crisis detection to cancer patient companions to clinical trial matching at scale.

Episode Notes

Most healthcare contact centers have tried chatbots and been burned. But what's possible today with AI agents is dramatically different.

In this episode, Darren Prine sits down with Rebecca Clyde, Co-Founder and CEO of Botco.ai, to break down what AI in regulated environments actually looks like when it's built right — from day one.

What you'll hear in this episode:

• Why early chatbots failed healthcare — and what changed
• How a 25-location behavioral health provider built a live agent backup system and never needed it
• Why patients in behavioral health feel less judged talking to AI than to a human
• How AI detects crisis signals and adverse medication reactions in real time
• The AI companion built for cancer patients getting answers in under 30 seconds
• Why the bar isn't resolution rates — it's quality of life
• How AI is matching patients to clinical trials in seconds from a doctor's phone

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Learn more about Botco.ai: https://www.botco.ai