AI isn’t hype—it’s here, and it’s already delivering results most leaders don’t realize are possible. In this episode of The Contact Center Gurus Podcast, Darren Prine talks with Brad Garner and Aaron Symbolik about the real business wins AI is driving today—and why “wait and see” is the fastest way to fall behind.
Host: Darren Prine
Guests: Brad Garner & Aaron Symbolik (Krista)
What can AI really do for enterprises right now? Spoiler: it’s far more than chatbots and hype. In this episode, we dive into real-world wins, missed opportunities, and why leaders can’t afford to “wait and see” when it comes to AI adoption.
Key topics include:
Enterprise-wide AI impact: beyond ChatGPT
How AI solves bottlenecks across knowledge, documents, decisions, and people
Case Study 1: A national alarm company saving $1M+ a year on truck rolls
Case Study 2: A title agency automating 9 forms for faster closings
Co-Pilot vs Autopilot: from AI assist to end-to-end automation
The “Star Trek computer” vision—is it closer than we think?
Why “wait and see” on AI is a career-limiting move
ROI proof: replacing 6+ FTEs with AI for less than the cost of one
Guest Bios:
Brad Garner – Senior Strategist at Krista, helping organizations unlock enterprise automation and streamline operations.
Aaron Symbolik – Head of Solutions at Krista, passionate about translating business needs into AI-powered wins.