The Contact Center Gurus

Why 79% of Your Team Managers are Poor Coaches and What to Do About It

Episode Summary

Blair Stevenson. Founder of BravaTrak. Sales Leadership Specialist Over 20 years’ experience assisting companies to increase revenue and achieve their sales growth targets. Degree in Psychology. Applies behavioral science principles to enhance sales leadership in contact centers and inside sales teams. Author of ‘Game On 2nd Ed: How to create a world-class coaching culture so you boost engagement and drive results.’ It is available on Amazon here: https://tinyurl.com/4ufwps4a You can reach Blair at: blairs@bravatrak.com www.bravatrak.com Take Advantage of a Free Sales Coaching Audit from Bravatrak, mention the CTG Podcast! Episode Sponsors www.supportlogic.io www.balto.ai/guru www.ozonetel.com www.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM

Episode Notes

What You Will Learn:

• Why coaching is critical to contact center success.
• How our evolution as hunter-gathers is preventing your team managers from coaching well.
• What skills your team managers must develop to coach effectively.
• What a cohesive coaching system looks like.
• Why measuring coaching activity and quality is the key to success.

Episode Sponsors

www.supportlogic.io

www.balto.ai/guru

www.ozonetel.com

www.cloudtechgurus.com 

#balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM