The Contact Center Gurus

Customer Support Sucks....But Does It Have To?

Episode Summary

John Kelly, CRO with SupportLogic discusses why Protecting Existing Customer Revenue is Vital to Growth and Success. Customer Support doesn't have to Suck if you can focus in on the right customer lens. My journey has come full circle – from my early days as a technical support engineer, working directly with F100 customers, to ultimately leading large global complex support and service organizations. It feels like I’ve seen it all. 20 years ago, SupportLogic would have made my life significantly easier… fewer escalations, happier customers, and a lot less stress. https://www.supportlogic.io/why-i-joined-supportlogic-by-john-kelly/ Episode Sponsors www.supportlogic.io www.balto.ai/guru www.ozonetel.com www.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM

Episode Notes

In this episode you will learn about a New Support Experience Platform called, Supportlogic.

• A better way to Predict and Prevent Customer Escalations.
• Turn your Reactive Customer Support Center into a Proactive One.
• Getting better Customer Satisfaction with Sentiment and NLP as opposed to Customer Surveys.
• And More

You can reach John at: john@supportlogic.io 

www.supportlogic.io 

SupportLogic uniquely addresses the critical business issues of customer escalations and case backlog, allowing our customers to get in front of their business. The impact is immediate and measurable, directly impacting retention (churn), CSAT scores, and team productivity.

Episode Sponsors

www.supportlogic.io

www.balto.ai/guru

www.ozonetel.com

www.cloudtechgurus.com 

#balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM